Privacy Policy

Effective Date: September 1, 2026

1. Introduction

This Privacy Policy and Account Deletion Policy explains how Spark Edx ("Spark Edx", "we", "our", or "us") collects, uses, stores, shares, and protects information from users of the Spark Edx website https://academy.sparkedx.com/ and the Spark Edx mobile application (the "App"), together with related courses, learning services, and support services.

Spark Edx provides educational and learning services through its website and mobile application. The App may use third-party technology and learning-platform providers where required to operate and deliver the Services.

This Privacy Policy applies to information collected through the website, mobile application, courses, enrollments, and related educational services.

2. Personal Information We Collect

We may collect personal information when you create an account, register or enroll in a course, access learning content, contact us, or use other features of the website or App.

Depending on how you use the Services, we may collect:

  • Name
  • Email address
  • Phone number, where provided
  • Address, city, or organization information, where provided
  • Account and login information
  • Course enrollment and learning information
  • Payment and transaction-related information
  • Information provided in support requests or communications

We collect personal information when it is voluntarily provided by you or when it is necessary to provide the requested Services. Some information may be required to create an account or access certain features.

3. Device and Technical Information

When you use the website or App, we and our service providers may automatically receive certain technical and usage information, depending on the technologies used by the Services.

This may include device type, operating system, application version, browser information, IP address, time zone, network and connection information, usage statistics, course activity, crash reports, diagnostic information, and similar technical information.

We use this information to operate, secure, troubleshoot, monitor, understand, and improve the Services.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain sessions, remember preferences, support functionality and security, understand usage, and improve performance.

Users may configure their browser to refuse or restrict cookies. Some website functionality may not work properly if certain cookies are disabled.

5. How We Use Collected Information

Spark Edx may use collected information to:

  1. Provide access to enrolled courses, lessons, educational content, and related learning services.
  2. Create and manage user accounts, enrollments, and course access.
  3. Process payments and maintain transaction records where applicable.
  4. Send account information, course updates, important service notifications, and responses to support requests.
  5. Provide customer and technical support.
  6. Understand usage, identify technical issues, and improve the website, App, educational content, and overall user experience.
  7. Detect and prevent unauthorized access, fraud, misuse, and other security issues.
  8. Comply with applicable laws, regulations, legal processes, and legitimate requests from authorities.
6. Payment Information

Payments may be processed through third-party payment providers. Where a third-party provider handles a transaction, payment credentials are handled according to that provider's privacy and security practices.

We may receive and retain transaction-related information, such as order details, amounts, payment status, receipts, and provider-generated transaction identifiers, for enrollment, support, accounting, tax, and legal purposes.

7. Third-Party Services and Information Sharing

We do not sell or rent personal information for third-party marketing purposes.

We may share or provide access to information with trusted service providers where reasonably necessary to operate and support the Services.

These providers may include:

  • Learning and Technology Providers: Service providers that support account access, course delivery, learning management, application infrastructure, and related services.
  • Payment Providers: Third-party payment providers used to process transactions.
  • Hosting and Technical Providers: Providers that support hosting, security, analytics, application performance, and technical operations.
  • Communication Providers: Service providers used to deliver account, transactional, and service-related communications.

We seek to limit disclosures to information reasonably necessary for the relevant service and require appropriate privacy and security protections.

We may also disclose information where required by law, legal process, governmental request, or when reasonably necessary to protect our rights, users, property, or security.

8. How We Protect Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

Personal information transmitted over public networks is protected using appropriate security measures, including encryption where supported.

No method of internet transmission or electronic storage can be guaranteed to be completely secure.

9. Account Deletion Request

Users who have created an account in the Spark Edx mobile application may request deletion of their account and associated personal information.

How to Request Account Deletion:

Users may request account and data deletion by sending an email from the email address associated with their account to:

[email protected]

Please use the subject line "Account Deletion Request – Spark Edx" and include the email address associated with your account.

For security purposes, we may verify the identity of the requester before processing the deletion request.

Once the request has been verified, we will take reasonable steps to delete the account and associated personal information from our active systems, subject to applicable legal, regulatory, security, and record-retention requirements.

Deleting an account may result in the loss of access to enrolled courses, learning records, certificates, and other account-associated services.

Certain information may be retained where required or permitted by applicable law, including information necessary for legal, tax, accounting, fraud-prevention, dispute-resolution, or security purposes.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain accounts and learning records, provide support, process and document transactions, maintain security, and comply with applicable legal, tax, accounting, and regulatory requirements.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable retention requirements, backup cycles, and technical limitations.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Update your personal information
  • Request deletion where legally permitted
  • Withdraw consent where applicable
  • Opt out of promotional communications where applicable

To exercise an applicable privacy right or raise a privacy concern, please contact us using the contact information below.

12. Changes to this Privacy Policy

Spark Edx may update this Privacy Policy from time to time to reflect changes in our Services, technology, data practices, or applicable legal requirements.

Any updated version will be posted on this page with a revised Effective Date.

13. Contact Information

If you have questions about this Privacy Policy, your account, your personal information, or an account deletion request, please contact:

Spark Edx
Website: https://academy.sparkedx.com/
Email: [email protected]